Customer Service Representative (No BPO Experience Required) - Remote in Bali

Join Foundever, a global leader in customer experience management, as we expand our team in Bali, Indonesia! We are actively hiring Customer Service Representatives for remote positions across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta. Foundever is dedicated to delivering exceptional customer experiences through innovative solutions, and we are looking for passionate individuals to join our dynamic team.

As a Customer Service Representative in Bali, you will be the voice of Foundever, handling customer inquiries, resolving issues, and ensuring our clients receive the highest level of service. You'll work remotely from the comfort of your home, using tools like Zendesk, Slack, and Google Workspace to manage customer interactions efficiently. This role offers a fantastic opportunity to grow your career in customer service while enjoying the beautiful and vibrant lifestyle that Bali has to offer.

Foundever is committed to fostering a diverse and inclusive workplace, where every employee's unique perspective is valued. Join us and be part of a team that is shaping the future of customer experience management.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and chat, providing prompt and professional responses.
• Resolve customer issues efficiently, ensuring customer satisfaction and loyalty.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with cross-functional teams to ensure seamless customer service delivery.
• Stay updated with industry trends and best practices in customer service.
• Participate in training programs to enhance your skills and knowledge.
• Provide feedback and suggestions for improving our customer service processes.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in using CRM software, such as Zendesk or Salesforce.
• Familiarity with Google Workspace and Slack for communication and collaboration.
• Customer-centric mindset and a passion for delivering exceptional customer experiences.
• Bachelor's degree in a related field is a plus, but not required.

🛠️ Keahlian

Lowongan Terkait