Section Head - Collection Call Center (Bali - Hybrid/On-Site)

OTO Group · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 18,000,000 - 25,000,000
OTO Group is seeking a dynamic and experienced Section Head to lead our Collection Call Center team in Bali. This role offers an exciting opportunity to manage a team of collection agents and ensure the highest standards of customer service and debt recovery.,As a Section Head, you will play a crucial role in maintaining the company's reputation and financial health by effectively managing and motivating your team. The ideal candidate will have a strong background in customer service, debt collection, and team leadership.,This position is hybrid, allowing for flexible work arrangements between Bali office and remote work, providing a balance between team collaboration and personal productivity.

📋 Tanggung Jawab Pekerjaan

Lead and manage a team of collection agents, ensuring high performance and productivity.,Develop and implement effective collection strategies to maximize debt recovery.,Monitor and report on collection performance, providing regular updates to management.,Train and develop team members to enhance their skills and knowledge in debt collection.,Ensure compliance with all relevant laws and regulations in the debt collection process.,Maintain strong relationships with customers to facilitate debt resolution and collection.,Handle customer complaints and resolve issues promptly and professionally.,Collaborate with other departments to ensure seamless operation and customer satisfaction.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in customer service, sales, or collection roles.,Proven experience in leading and managing a team in a call center or similar environment.,Strong knowledge of Indonesian laws and regulations related to debt collection.,Excellent communication and interpersonal skills.,Ability to work under pressure and meet tight deadlines.,Fluency in Indonesian and English, both written and spoken.,Computer literate with experience in using collection software and CRM systems.

🛠️ Keahlian

Team leadership and managementDebt collection strategiesCustomer service and relationship managementData analysis and reportingTraining and developmentConflict resolutionTime management and organizational skillsCRM and collection software proficiency
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