Data Management Specialist - Contact Center (Banking Sector)

Join Infomedia Nusantara as a Data Management Specialist in our Yogyakarta office, where you will play a pivotal role in ensuring the accuracy and efficiency of financial data management for our contact center operations. This position is crucial for maintaining the integrity and reliability of our banking sector clients' data, directly impacting customer satisfaction and operational excellence.

As a Data Management Specialist, you will be responsible for managing and maintaining our contact center's data infrastructure, ensuring seamless data flow and accurate reporting. You will work closely with our team to implement and optimize data management solutions, leveraging tools like SQL, Tableau, and Power BI. This role offers a unique opportunity to grow within a dynamic and innovative company, with potential for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain data infrastructure for the contact center, ensuring data accuracy and integrity.
• Develop and implement data management solutions to streamline data flow and improve reporting efficiency.
• Monitor and optimize data quality, identifying and resolving discrepancies to maintain data reliability.
• Collaborate with cross-functional teams to ensure data consistency and accuracy across all banking operations.
• Utilize data analytics tools like SQL, Tableau, and Power BI to analyze and visualize data trends.
• Provide data support and training to contact center agents, ensuring they have the tools and knowledge to handle data-related tasks effectively.
• Stay updated with industry trends and best practices in data management, implementing new solutions as needed.
• Ensure compliance with data security and privacy regulations, protecting sensitive financial information.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in data management, with a strong background in financial data.
• Proven experience with SQL, Tableau, and Power BI, with a portfolio of successful data management projects.
• Strong analytical and problem-solving skills, with the ability to identify and resolve data issues.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Knowledge of banking sector data management practices and compliance requirements.
• Certification in data management or a related field is a plus.
• Fluency in English is required, with Indonesian language proficiency a significant advantage.

🛠️ Keahlian

Lowongan Terkait